Booking Terms & Cancellation Policy

Last updated: 28 September 2026

These terms explain how bookings and services with Bàmíwàlé Real Estate Enterprise work, in plain language. By confirming a booking or service with us, you agree to them. If anything here differs from what we've agreed with you in writing for a specific booking, the written agreement applies.

1. Shortlet stays

Our role. We match you with shortlet apartments owned or managed by hosts we have verified and visited in person. Each host's house rules also apply to your stay, and we share them with you before you pay.

Quotes. Every stay is quoted as one all-in price covering the nightly rate, cleaning, service charges and power as described for that apartment (grid, inverter and/or generator). If anything costs extra, we tell you in writing before you book.

Confirming a booking. Your booking is confirmed only when you've received written booking details from us and paid in full into a Bàmíwàlé business account or the host's verified account named in your booking details. We never ask you to pay into a staff member's personal account.

Caution deposit. Most apartments require a refundable caution deposit, stated in your quote. It is refunded within 72 hours of check-out, minus the cost of any damage, missing items or house-rule breaches, which we'll explain to you in writing.

Check-in and check-out. Check-in is from 2:00pm and check-out is by 12:00 noon unless your booking details say otherwise. Early check-in or late check-out depends on availability and may cost extra.

Guests and ID. The main guest must be 18 or older and share a valid government-issued ID before check-in. Only the number of guests in your booking may stay overnight.

House rules. No parties or events unless agreed in writing beforehand. Respect the neighbours, the building and the estate's rules. Smoking is allowed only where the host permits it.

2. Cancellation policy for stays

When you cancel	Standard dates	Peak dates (15 Dec – 5 Jan)
Full refund	14+ days before check-in	30+ days before check-in
50% refund	7–13 days before check-in	14–29 days before check-in
No refund	Less than 7 days before check-in	Less than 14 days before check-in

The caution deposit is always refunded in full if you cancel.
Leaving early or not arriving (a no-show) is treated as a late cancellation, so unused nights are not refunded.
Changing your dates counts as a cancellation and a new booking, unless the host agrees otherwise.
Refunds go back to the account you paid from within 7 working days. Bank or payment processing charges may be deducted.

3. If the host or Bàmíwàlé cancels

If a host cancels, or the apartment isn't as described and the problem can't be fixed within a few hours, we will offer you a comparable verified apartment. If you'd rather not move, or none is available, you get a full refund for the unused nights.

Tell us within 24 hours of check-in if something is seriously wrong, and send photos. We can only act on problems we know about.

4. Declutter service

We agree the price of each item and our commission with you in writing before we list it.
You pay nothing unless an item sells. Donations are free.
Items are sold as seen, and we describe their condition honestly.
We only arrange pickup after the buyer has paid. You're paid your share within 48 hours of the item being collected.
Items left unsold after 30 days can be repriced, donated or returned to you, as you choose.

5. Long-term rentals (Find a home)

Our fee is agreed with you in writing before we start searching.
We don't charge inspection fees for homes we shortlist for you.
Our fee is only paid once you've chosen a home and signed the tenancy agreement with the landlord.
Rent is paid according to your tenancy agreement with the landlord, and only after you've viewed the home and confirmed who owns it.

6. Responsibility

We verify hosts, homes and items carefully, but the host or landlord remains responsible for their property and the services in it. Guests are responsible for their belongings and for any damage they cause. Nothing in these terms limits any rights you have under Nigerian law.

7. Questions or complaints

Message us on WhatsApp at 0902 234 6117 or email bamiwalelagos@gmail.com. We aim to resolve complaints within 5 working days. These terms are governed by the laws of Lagos State and the Federal Republic of Nigeria.

Bàmíwàlé Real Estate Enterprise · Maryland, Lagos, Nigeria